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Tuesday, November 10, 2009

Beths Beauty - giving all customers the very best within beauty!


Beths (the winner of  "Årets Dagspa" in the category Health and Beauty in 2008) is not the cheapest beauty center in Oslo, but definitely one of the most experienced with a competent and complete staff.
Beths Beauty is still owned by the founder Beth. Beth is everywhere, knows every bit of her business, products and staff. She is one of the most amazing women I have ever met. On top of owning 3 beauty centers, been in the business for almost 20 years, open 6 days a week, supplying customers with 13 skin care brands, 4 nail/hand brands, 2 pedicure brands, 4 hair brands and 3 make-up brands, she manages to be an expert on all her products, she is responsible for a staff of dermatologists, pedicure/manicurists, hair dressers, semi-permanent make-up experts, Botox/Restylane specialists/nurses and she still has time for family and friends. This is an amazing woman. The staff loves her – her rules are simple – make sure the customer is queen/king and always give your customer your best. She is hard when she has to be but always fair and honest. When she smiles her eyes light up – she has a heart on gold.

My first experience with Beths Beauty did not start well. I was at the Gabels gate location asking for a time to get my nails done. There were so many alternativesand names that I had never heard of and it made me feel uncertain. I think my insecurity came from me not reading the person at the counter correctly and maybe not understanding the Norwegian terms correctly. I felt stupid. But I did not give up! This beauty center was right next door – perfect location. Walked in a day later and made my appointment – more secure this time. I also explained the way I felt I was treated the day before. The staff reacted immediately and apologized. Thank god I went back!

The most booked treatments:
The facials with neck massages are amazing. I have had the pleasure of being treated by Marianne (Gabels gate). You feel like a new person – your face glows and your neck feels alive.
The pedicures, in my opinion, can be improved – the removing of old skin/calluses can be done better. Listening to the customer regarding nail length and style should be a priority not the “standard” way. Unfortunately this brings down the overall grade.
Most booked teatments – 4/5

The semi-permanent make-up is probably the best in Norway. Grethe, a woman in her own class, knows exactly what she is doing. She is clear in her communication, thorough, careful and can take one look at you and know exactly what is best. 6/5 - Yes a 6 out of 5!

The manicure/nails – if Beth herself is behind the equipment, you are probably in the hands of one of the best manicurists in Scandinavia. Beth even has acknowledgements from the US in this area – the country of acrylic nails. 6/5. Yes – again 6/5.

The “soft surgery” areas such as Restylane and Botox treatments are done by a registered nurse, who has over 7 years experience in the field. She was one of the first to use Restylane in Norway. You feel safe in her hands. She is thorough, very informative, professional and honest – she tells you straight out what you look like and what you can/cannot expect/do. 5/5

The products and product knowledge is comprehensive. The expertise is amazing. Of course Beths wishes to sell the products, but only if the product fits your needs. The expertise the personnel have is impressive. The personnel are trained from day one and continuously on. If there are any outstanding questions regarding a product, you don’t get to buy it! If it does not fit 100% to your needs – no sale! Beth seems to have chosen the right products. 5/5 in product knowledge and amount of brands.

The prices are what they are. Many would say expensive. I agree, some treatments are expensive compared to other centers in town. One reason for the prices, may be the products and the level of expertise. If you wish to enjoy more than one treatment during a day or session, the overall price can be quite high. Try communicating this, often this ends in everyone being happy. 4/5

The service is amazing and wonderfully professional. They will do everything they can to make sure your stay/treatment exceeds your expectations. Their knowledge makes you feel secure and if something does not meet your expectation, Beth really wants you to tell her! And then she fixes it and makes you feel good! 5/5

The hair dresser, hair removal and body treatments have not been tested so I cannot grade these.

34/35 – get the pedicures up to the same level as the rest of the treatments - then Beths delivers over and beyond expectations!
3 locations
The different centers give the same calm and professional impression but have all their own personality. This makes it easy to find your place at Beths.

Nils Juels gate is a store/center where you can book most treatments and touch all the products. The waiting area gives you a warm feeling and the coffee and piece of chocolate gives you a feeling of being welcome.

Gabels gate is a little smaller. It feels more like a club upstairs and is newly renovated with many nicely sized and beautifully designed treatments rooms downstairs.

Gabel Hus is the newest edition to Beths, staffs 3 and makes you feel calm, comfortable and luxurious! Mmmmmm

The myth that all these wonderful treatments are for women is definitely proven wrong – every time I visit Beths I meet many a man, waiting for their turn getting facials and pedicures. A wonderful gift to a loved one!

The best part of all this is the fact that if you are unsatisfied, Beths Beauty will do everything they can to make you satisfied. The customer is always prioritized, in a way you seldom find. And if you are lucky, you may even get a glimpse of celebrity or two or three.

Don’t forget to get your advent calendar – a Barbor calendar with 24 serums for under 600 NOK. Buying them separately would cost over 2500 NOK. This is the perfect gift for your wife, husband, mother, father, best friend. Don’t be fooled by the calendar look – it fits everyone. There is no one who doesn’t like opening one shutter a day, never knowing what surprise is waiting.
http://www.beths.no/img/cms/kampanjer/2009/nov/small/2.jpg

The home page gives you monthly tips and products with special prices. http://www.beths.no/

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