Karen Millen - either you like the feminine, colorful, curve loving designs or you don´t. It is that easy! Karen Millen personifies the feminine, strong willed woman with her daring island color combinations in cold climates. I love this store, I love the attentive personnel, I love the shoes and of course the matching bags. 5 out of 5!
One good thing with the chain is the fact that you should be able to exchange goods at any store in the chain. Well, this is where Karen Millen sometimes expects customers to know their internal organization.
I bought jeans in Stockholm, turned out they where not sewn as well as they should have been. Maybe problems with a chain growing the way Karen Millen has. No problem - I went to my home store where I have spent too much money already. I was honest, told them how, when and what. Instead of a smile, positive service and a new pair of jeans (I had only worn the jeans in the store and the tags were still on!) - I got a "No, you cannot get a new pair from us". I probably stood there with my mouth open since the girl behind the counter stared at me. What? But...but...but your policy is to exchange any goods anywhere with in the chain.
It turned out that within the chain was the secret - Oslo is a franchise and not owned by Karen Millen. In my past experience, if you are part of a franchise/chain, regardless, you comply to the overall rules for the store. But no, not here.
After leaving I realized - if I had said that they were a gift, there was no way you could see the jeans were bought in Stockholm. Hmmm.
I really do not think that was the thought from the Karen Millen organization. I think this has more to do with the owner of the Norwegian store. Service is service regardless. He/she could send these jeans back and get a refund - they were never used. But no - too much hassle for a customer who has spent at least 1 - 2 salaries within the walls. Ok - fine - all shopping is now done in Stockholm and Hamburg. The prices are the same so you are actually saving money ;-) depending on the exchange rate to the NOK.
Another downside is the fact that I would never recommend the Oslo store to anyone, eventhough I love the clothes.
One good thing with the chain is the fact that you should be able to exchange goods at any store in the chain. Well, this is where Karen Millen sometimes expects customers to know their internal organization.
I bought jeans in Stockholm, turned out they where not sewn as well as they should have been. Maybe problems with a chain growing the way Karen Millen has. No problem - I went to my home store where I have spent too much money already. I was honest, told them how, when and what. Instead of a smile, positive service and a new pair of jeans (I had only worn the jeans in the store and the tags were still on!) - I got a "No, you cannot get a new pair from us". I probably stood there with my mouth open since the girl behind the counter stared at me. What? But...but...but your policy is to exchange any goods anywhere with in the chain.
It turned out that within the chain was the secret - Oslo is a franchise and not owned by Karen Millen. In my past experience, if you are part of a franchise/chain, regardless, you comply to the overall rules for the store. But no, not here.
After leaving I realized - if I had said that they were a gift, there was no way you could see the jeans were bought in Stockholm. Hmmm.
I really do not think that was the thought from the Karen Millen organization. I think this has more to do with the owner of the Norwegian store. Service is service regardless. He/she could send these jeans back and get a refund - they were never used. But no - too much hassle for a customer who has spent at least 1 - 2 salaries within the walls. Ok - fine - all shopping is now done in Stockholm and Hamburg. The prices are the same so you are actually saving money ;-) depending on the exchange rate to the NOK.
Another downside is the fact that I would never recommend the Oslo store to anyone, eventhough I love the clothes.
