Amazing. Entered Sats tonight at 21:35. Started obeyingly putting on the blue plastic things for your outdoor boots. It's -12 degreees out so we had a lot of layers on us. Before we were done finding 2 unused plastiv thingies for our boots and unfolding a few layers, the "grown-up" blond woman loudly proclaimed "We are closing in 15 minutes". We both looked at each other - "15 minutes?" She definitely did not want us in the building. "Yes" she answered, it is Christmas! OK I thought - Chrismas was last week lady, but OK.
I looked at her and said with a smile "But it is at Christmas we really need to work off the fat". No smile back. She answered "We have been open since 7 this morning" - as if that helped me - I work during the day. The point was, I smiled and tried my hardest to loosen up the mood, but this lady was not in the mood. "We are closing".
We started for the door, and not a word was said. No "goodbye", no "have a nice evening", no "was there anything else you needed". Amazing. Maybe we were 2 new customers wanting to sign up for a membership-sales must really be soaring, or maybe I had forgotten something in the changing room. No - "We are closing" was the message loud and clear. So we wandered out in the cold amazed at the attitude and service level.
OK - please close - I will not be visiting you again.
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